- What is your return policy? You can view our shipping & return policy here.
- What are the shipping options? All orders are shipped via DHL.
- What are the international taxes, duties, etc., that I have to pay? All duties and taxes are the buyers responsibility.
- When will I receive my order? Depending on where you are ordering from the order should take no longer than 1 week to reach you. If you face any issues kindly contact us on firstname.lastname@example.org
- What do I do if I never received my order? In the rare case that you do not receive your order we will offer you a full refund to your original payment method excluding shipping costs.
- What do I do if I received a defective order? In the rare case that there is a defect in your order kindly contact us on email@example.com to organise for a refund, exchange or store credit. Shipping & taxes remain the customers responsibility in this case.
- How do I make changes to an order I’ve already placed? Kindly contact us on firstname.lastname@example.org and we will do our best to assist you.
- Where are you located? We are located in Dubai, UAE.
- How do I contact your company if my question isn’t answered here? You can reach us on email on email@example.com or send us a direct message on Instagram.